At SpinalEaseSupplies.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return process.
Eligibility for Returns
Products must be returned within 30 days of delivery.
Items must be unused, unopened, and in their original packaging with all tags/labels intact.
Proof of purchase (order number or receipt) is required.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
Opened or used medical supplies, such as braces, compression garments, and orthopedic devices, are not eligible for return.
Personalized or custom-made products are also not eligible for return.
Items marked as “final sale” or “non-returnable” at the time of purchase.
Return Process
Request a Return—Contact our customer service at support@spinaleasesupplies.com or call [Your Customer Service Number] to initiate a return.
Return Authorization—We will provide a Return Merchandise Authorization (RMA) number and instructions.
Please securely pack the item(s) and include the RMA number when shipping your return. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item).
Refund Processing—Once received and inspected, refunds will be issued to the original payment method within 5-7 business days.
Exchanges & Defective Items
If you have received a defective, damaged, or incorrect item, please contact us promptly for a replacement or refund.
Exchanges are subject to product availability.
Refunds
Refunds exclude original shipping charges unless the return is due to our mistake.
Store credit may be offered at our discretion.
Contact Us
For any questions about returns, please reach out:
Email: support@spinaleasesupplies.com
